Privacy Policy

Information We Collect

When you use our services, we collect the following types of information:

Information You Provide

• Order information: Name of deceased, date of death, state and county of death, number of copies requested
• Your personal information: Your name, relationship to deceased, phone number, email address, and delivery address
• Payment information: Credit card details (processed by our payment processor; we do not store full card numbers)
• Communications: Messages you send to our support team

Information Collected Automatically

• Browser type and operating system
• Pages viewed and time spent on site
• IP address (used for fraud prevention, not stored long-term)
• Referring website

How We Use Your Information

• To process and fulfill your death certificate order
• To communicate with you about your order status
• To respond to your customer service inquiries
• To prevent fraud and ensure security
• To improve our service

We do not sell your personal information to third parties.

Information Sharing

We share your information only as necessary to fulfill your order:

• Orders: This site does not currently take orders and does not collect information about deceased persons.
• Payment Processor: Payment details are handled by our third-party payment processor under PCI-DSS compliance
• Email Service (Brevo): Used to send order confirmations and status updates to you
• Cloudflare: Our hosting and CDN provider; see Cloudflare's privacy policy for their data practices

Data Retention

We retain order records for 7 years for legal and accounting purposes. After this period, personal information is securely deleted. You may request deletion of your data at any time by contacting us (subject to legal retention requirements).

Security

We use 256-bit SSL/TLS encryption for all data transmission. Order data is stored in encrypted cloud databases. Access to customer data is restricted to personnel who need it to fulfill your order.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications (we send very few)

To exercise any of these rights, contact us at privacy@getdeathcertificates.com.

Cookies

We use only essential cookies necessary for the operation of our website (session management, security). We do not use advertising or tracking cookies from third parties.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated "last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact

Privacy questions or requests: privacy@getdeathcertificates.com

Mailing address: GetDeathCertificates.com, c/o Privacy Officer